Frequently Asked Questions
Everything you need to know about our high-performance athletic apparel.
How long will it take for my order to ship?
Most orders are processed and shipped within 1-2 business days. During major product launches or holiday seasons, please allow up to 5 business days for processing.
What is your return and exchange policy?
We offer a 30-day window for returns and exchanges. Items must be in original condition, unworn, and unwashed with all tags attached to be eligible for a refund.
How do I determine my size in Born Primitive apparel?
We provide a comprehensive size guide on each product page. Our gear is designed for an athletic fit; if you are between sizes, we generally recommend sizing up for a more comfortable fit.
Do you offer international shipping?
Yes, we ship our performance gear worldwide. Shipping rates and delivery times vary by destination and are calculated at checkout.
How should I care for my workout clothes to ensure they last?
To preserve the technical properties of our fabrics, we recommend machine washing in cold water with like colors and hanging to dry. Avoid using bleach or fabric softeners.
Do you offer discounts for military, first responders, or healthcare workers?
Yes, we are proud to support those who serve. Please visit our 'GovX ID' verification page to receive your exclusive discount code.